myaccount will not automatically save your content. For longer, more complex forms, a 'save' option will be provided - please remember to manually save what you have input regularly to ensure that no information is lost. Always save your work before you leave your device where the save option exists.
I have partially completed a form. Where can I find it to finish and submit?
Your form will be marked as 'NOT SUBMITTED' until your form has been submitted. Select the 'OPEN' tab on the 'REQUESTS' page, 'NOT SUBMITTED' will be clearly highlighted in the top right of all requests that are partially completed/not yet submitted.
What happens after I've submitted a form?
Your request will be passed to the relevant service for action and you will receive an email receipt.
What happens if I have submitted a form but I wish to stop or cancel my request?
If you wish to stop or cancel your request, please email us with details of your request reference number and advise that it does not need to be processed any further.
I've forgotten my form reference number. How can I find the form without it?
Log-in to myaccount, check under 'My Requests'. All requests submitted using myaccount will be located in this folder. If you still cannot find the information you're looking for, please email us with as much information as possible on the request you are looking for.
How will I know when my request has been dealt with?
Depending on your request, the information will be provided on the form you submit. Expected turnaround will be advised on that form.
How can I check on the status of my request?
You need to log-in to your myaccount to find out any updates to your requests. After signing in, look up your request and check it for any updates.
I lodged a request with the Contact Centre/Access Point but can't see it on myaccount.
Initially, myaccount will only provide visibility of requests that you have made online using myaccount. It can't track or store information/requests that have been submitted using an alternative means of contacting us.
