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In order to receive the best possible service through myaccount, you should try to keep your personal details up-to-date. If your address, email or phone number changes, you can update this information within your profile page.
myaccount FAQ
- About myaccount
- Using myaccount & myaccount help topics
- myaccount support
- Security and trust
- Data sharing and privacy
- Help when completing and submitting eforms
What is myaccount
What is myaccount?
myaccount is a simple, secure way to access a range of Scottish public services online using just one username and password. Funded by the Scottish government, it is completely free and entirely voluntary.
How does it work?
When you register for a myaccount through mygovscot with Moray Council, you're asked to create a unique username and password. You can then use this single set of sign-in details to access a growing number of public sector services across Scotland.
You will eventually be able to use myaccount to update your official records, pay council tax and request permits - so it's important that we can confirm you are who you say you are. To ensure this, the system:
- Matches the information you provide at registration (name, date of birth, gender) with information held by The Registrar General of Births, Deaths and Marriages for Scotland
- Matches the address you provide against the list of official addresses compiled and maintained by Scottish Local Authorities.
So make sure to enter your name as per your passport, birth certificate or GP (NHS) record. This helps to ensure that your account belongs to you and only you. This makes it easier to ensure no duplicate records or fraudulent applications are created in your name.
What happens if I forget my username?
If you forget your username, click on the 'Login' and select the option for 'Forget Username' to retrieve your forgotten username.
Do I need to provide my phone number?
During registration process you'll be asked to provide your phone details which will be used to provide enhanced account security in future. Please note we do not use your number to send unsolicited information. This is optional but recommended information.
How is my actual name different from preferred name?
Your actual name is the official name on your passport, birth certificate or GP (NHS) record. This is the name which is used within the system to match the data you supply with information we hold in myaccount. There are many of us whose popular (preferred) name is different from official name and so they would like to be addressed by their popular name. myaccount understands this and allows you to enter your preferred (popular) name separately during registration.
How will myaccount benefit me?
myaccount gives you one easy way to access your council services online. It saves you time and effort by allowing you to accomplish tasks over the internet, rather than in-person or through the post.
With myaccount, you can:
- access your public sector services online using just one username and password
- conveniently update your account details - like a new address or phone number - without needing to contact each individual organisation
- avoid having to re-register with local public sector services when you move to a new part of Scotland
- ensure your details remain secure and are visible only to the public sector services you choose to use
- For some higher value or sensitive services you may be asked to provide additional information before you access these services e.g. your Council Tax Reference Number.
In order to receive the best possible service through myaccount, you should try to keep your personal details up-to-date. If your address, email or phone number changes, you can update this information within your profile page.
Is it compulsory?
No - myaccount is entirely voluntary. It's designed for those who prefer to do tasks online, rather than go into a local office or send a letter through the post.
We know that not everyone will want or be able to access services online and traditional methods, such as visiting the Access Point, will still be available.
Using myaccount & myaccount help topics
How do I register?
Register for a new account or use your National Entitlement Card (NEC) number to create an account.
After you complete the registration process, you'll be sent a one time use password by email. You can update this to something memorable when you sign in to your account for the first time.
Registering takes about five minutes, and you'll be able to access certain services right away. For others, you'll need to further verify your details.
How do I find and access my services?
You can view available online services on the 'Services' page. Please note any services marked with * will require a log in before you can proceed.
How do I cancel my account if I no longer want it?
You can cancel your account within your profile page or by visiting us where an agent can cancel your account on your behalf.
You will have the option to temporarily disable your account or permanently revoke it. Please note that if you revoke your account and then decide at a later date that you would like a myaccount, you will have to register again.
What happens if I forget my password?
If you forget your password, you can request to reset it. A new one time use password will be sent to you by email.
When you request to reset your password, you will be asked to confirm your email address in order to verify that you are the account holder.
Can I change my password?
Yes, you can change your password at any time through your profile page.
Further myaccount help topics & myaccount support
More information and help topics about using myaccount can be found on the mygovscot myaccount website (select Help from the top bar) and a ticket for support from the myaccount team can be raised there too if you are unable to find an answer to your query.
Security and trust
How secure is myaccount?
myaccount has been carefully designed to give you highly secure access to public sector services and keep you in control of your personal information.
When you register for a myaccount through mygovscot, the information you provide is crosschecked with information held by National Records of Scotland (NRS) to ensure nobody else can create a fraudulent account in your name.
For extra security, certain public sector services require you to further verify your account before granting you access online. This adds an additional layer of security to the system.
The physical and informational security policies, procedures, practices and configuration of the myaccount service all follow current best practice. The system's security is regularly reviewed and audited.
Will you ever ask for my username or password by email or over the phone?
No. We will never ask for your login details by email or phone.
If a person or organisation asks for your username or password by email or over the phone, it may be a 'phishing' scam. To keep your account secure, never share your details with anyone.
What must I do to keep my account secure?
When you register for a myaccount through mygovscot, you will agree to keep your account details secure, and will not divulge your login details or security question to any third-parties.
myaccount is for your personal use and is not transferable.
Data sharing and privacy
Who is able to access my personal information?
myaccount is funded by the Scottish Government, but the Government will not have access to the information that you provide.
Your basic information (name, date of birth, gender, postal address, email address and Unique Citizen Reference Number) will be stored by The Improvement Service, the publicly funded non-profit that manages the myaccount service. This information will only be shared with the public sector organisations - in this instance, Moray Council - that you choose to access through myaccount.
All access to your information is controlled and audited.
How will my information be shared?
When you consent to share your information with us, it will be transmitted through a series of automated secure business processes developed as part of the myaccount service.
If I agree to share my details with a service provider, can I change my mind in the future?
Yes, you can retract your consent by removing the service from your profile page. You can also do this by visiting the office of the organisation providing the service, where an agent can retract your consent on your behalf.
What is the Unique Citizen Reference Number (UCRN)?
The Unique Citizen Reference Number (UCRN) is used to ensure no duplicate records or accounts are created in your name. It is a 19-digit number that is generated using a special algorithm and is completely anonymous. This is held within the system and the UCRN is used in the authentication process for online services. If you were born in Scotland, your Birth Registration Number is used to generate your UCRN. If you were born elsewhere, a specially allocated number (in the same format) is used for your UCRN.
Will my personal details be sold to a private company for commercial purposes?
No. myaccount has been developed solely for public sector services only. Your information will not be sold to companies in the private sector.
Will I receive 'spam' email or mail as a result of myaccount?
No. Your local authority or other public sector organisations may contact you to let you know that you are entitled to a new service. However, you will never receive 'spam' emails or letters from commercial companies.
What are my rights under the Data Protection Act 1998?
In using myaccount you are consenting to sharing your myaccount data with Moray Council. Your myaccount data supports us in delivering services and maintaining the quality of data we hold. Under the terms of the Data Protection Act 1998 (the Act), we are required to provide you, the data subject, with details of the data controller and the purposes for which we will be/are processing your data. Further information is available on the Moray Council Website
Your data controller
The data controller of your personal details in this instance is Moray Council, we will only use the information you have provided to administer local and national entitlements. If you have any queries relating to data protection these should be addressed in writing to our Data Protection Officer.
Accessing a copy of your data
As data subject, you have a number of rights under the act in relation to the data that is processed about you. One of these rights is a subject access right. This means that you have the right to a copy of the data processed about you and held in our computer records as well as some data held in our manual records. If you want to exercise your right of subject access, you are required to send a request in writing to the Data Protection Officer. A charge may be made for this information and the Data Protection Officer will be able to provide details of this.
How your information is shared
No regular, continual or bulk automated data sharing will be involved (other than that necessary to manage and maintain local or national entitlements to service). All data sharing will be related to a specific person, and triggered by a specific event. The following data sharing will take place when myaccount is first set up:
- At registration time the myaccount system needs to share name, gender and date of birth with the data obtained from the The Registrar General of Births, Deaths and Marriages for Scotland using the National Records Scotland (the NRS)
- The NRS needs to share the Unique Citizen Reference Number (UCRN) (but no other information) with the local authority;
- The local authority needs to share the information with the agent operating the myaccount National Infrastructure;
- The local authority will want to share the data with other local authorities if the citizen draws services from more than one local authority;
- If you are NOT registering via a local authority you will have to consent to data sharing to allow the UCRN to be provided to your service provider. The UCRN is used in the authentication process for online services. PLEASE NOTE that no transactional data is shared only your Personal Information (i.e. your name, gender, date of birth, home address and Unique Citizen reference Number)
and, once the myaccount is set up, the following changes in the database may involve the sharing of data:
- If the person dies the NRS will supply a notification message for any citizen who has had an account;
- If the person registers a change of name, the NRS will supply updated information for any citizen who has an account;
- On the birth of a child, the NRS will supply registration information to the myaccount system;
Help when completing and submitting forms
My form didn't save automatically.
myaccount will not automatically save your content. For longer, more complex forms, a 'save' option will be provided - please remember to manually save what you have input regularly to ensure that no information is lost. Always save your work before you leave your device where the save option exists.
I have partially completed a form. Where can I find it to finish and submit?
Your form will be marked as 'NOT SUBMITTED' until your form has been submitted. Select the 'OPEN' tab on the 'REQUESTS' page, 'NOT SUBMITTED' will be clearly highlighted in the top right of all requests that are partially completed/not yet submitted.
What happens after I've submitted a form?
Your request will be passed to the relevant service for action and you will receive an email receipt.
What happens if I have submitted a form but I wish to stop or cancel my request?
If you wish to stop or cancel your request, please email us with details of your request reference number and advise that it does not need to be processed any further.
I've forgotten my form reference number. How can I find the form without it?
Log in to myaccount, check under 'My Requests'. All requests submitted using myaccount will be located in this folder. If you still cannot find the information you're looking for, please email us with as much information as possible on the request you are looking for.
How will I know when my request has been dealt with?
Depending on your request, the information will be provided on the form you submit. Expected turnaround will be advised on that form.
How can I check on the status of my request?
You need to log in to your myaccount to find out any updates to your requests. After signing in, look up your request and check it for any updates.
I lodged a request with the Contact Centre/Access Point but can't see it on myaccount.
Initially, myaccount will only provide visibility of requests that you have made online using myaccount. It can't track or store information/requests that have been submitted using an alternative means of contacting us.
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Moray Council Office High Street, Elgin, Moray, IV30 1BX, Scotland, United Kingdom.
